Shipping & Delivery Policy
Effective Date: 1 January 2025
1) Serviceability & Timelines
Typical delivery: 2–5 business days. Delivery time may vary by product, courier, pin code, and serviceability.
If a pin code is non-serviceable, the order may be cancelled and refunded.
2) Shipping Charges
Shipping, handling, COD, and expedited delivery fees, if any, will be shown at checkout.
Free-shipping thresholds, if offered, will be shown on product pages or checkout pages.
3) Tracking & Delivery Attempts
Tracking details are shared after dispatch.
Couriers usually attempt delivery 1–3 times.
Failed deliveries may be returned to us and refunded or handled as per policy.
4) Address & Customer Responsibility
Please provide a complete and accurate delivery address, including house number, building, locality, landmark, city, state, and PIN code.
Please ensure someone is available to receive the package.
We are not responsible for delays or failed delivery caused by incorrect or incomplete address details.
5) Packaging & Damage
Please inspect the package at delivery.
If the package is damaged, tampered, or the wrong item is received, take photos/videos and contact support within 48 hours.
6) Delays
Delivery delays may occur due to weather, festivals, strikes, courier issues, force majeure, high order volume, or other circumstances beyond our control.
© Kelenate • M/s North west